LIMITED WARRANTY
This product has been manufactured and tested to the highest quality standards by Nolen Niu, Inc. This Limited Warranty offered by Nolen Niu, Inc. covers defects in material or workmanship in new Nolen Niu, Inc. products. This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing Nolen Niu, Inc. products from authorized Nolen Niu, Inc. retailers or resellers or through the Nolen Niu, Inc. website may obtain coverage under our limited warranties.
What is covered? Nolen Niu, Inc. warrants this product against defects in material or workmanship as follows:
Nolen Niu, Inc. will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. Nolen Niu, Inc. offers no refund under any circumstances due to the custom hand crafted nature of each and every piece. ALL SALES ARE FINAL.
How Long Does The Coverage Last? Our warranty periods are 3 years residential use and 1 year commercial yes from the documented date of purchase, depending on the type of product and where it was purchased.
What Our Warranty Does Not Cover? Our warranties do not cover any problem that is caused by:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship. B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration. C. Accessories, connected materials and products, or related products not manufactured by Nolen Niu, Inc.
Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
How to File a Claim? Nolen Niu, Inc. will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and you follow proper return procedure. To request warranty service, you will need to provide in an email to [email protected] the following:
1. The sales receipt or other evidence of the date and place of purchase. 2. A description of the problem.
When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. NOLEN NIU, INC. NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
NOLEN NIU, INC. SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY).
How Does State Law Apply? The laws of the State of California USA, govern our warranties. It gives you specific legal rights, and you may also have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty statements may not apply. You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court against us under the Magnuson-Moss Warranty Act.